Privacy policy
Privacy Policy
At BIVERSE (the "Site", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from biverse.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). By accessing and using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information about you from various sources when you interact with our Site and Services. The types of personal information we collect depend on how you use our Services.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect our rights and the rights of others.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with the Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories of personal information we collect:
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Information We Collect Directly from You
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Basic contact details, including name, address, phone number, and email address.
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Order information, including shipping and billing addresses, payment confirmation, email, and phone number.
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Account information, including username, password, and security questions.
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Shopping information, including items viewed, added to cart, or wishlisted.
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Customer support information, including details you share with us through communications.
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Information We Collect through Cookies
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We automatically collect usage data, such as device information, browser type, IP address, and how you interact with the Services using cookies and similar technologies.
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Information We Obtain from Third Parties
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We may obtain information from third-party service providers, such as payment processors, and other vendors who assist with managing the Site, processing payments, and fulfilling your orders.
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How We Use Your Personal Information
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Providing Products and Services: To process payments, fulfill orders, and provide customer support.
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Marketing and Advertising: To send marketing communications, promotions, and advertisements via email, text, or other channels.
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Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or malicious activity.
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Communications: To respond to inquiries, provide updates, and improve the customer experience.
Cookies
We use cookies to enhance your experience on our Site, analyze usage, and tailor advertisements. You can manage cookies in your browser settings, but disabling them may impact your ability to use certain features of the Site.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
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Service Providers: Vendors and third parties who perform services on our behalf (e.g., IT management, payment processing, shipping, data analytics).
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Business and Marketing Partners: Partners like Shopify may use your data for business operations and marketing purposes.
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Legal Requirements: We may disclose personal information to comply with legal obligations, enforce terms of service, or protect the rights and safety of others.
User-Generated Content
If you post product reviews or other content publicly on the Site, please be aware that this content is accessible to anyone. We are not responsible for the privacy or security of any information you choose to share publicly.
Third-Party Websites and Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing any personal information.
Children’s Data
We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to request its deletion.
Security and Retention of Your Information
While we take reasonable steps to protect your data, no security method is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, business, and compliance purposes.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
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Right to Access: Request access to the personal data we hold about you.
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Right to Delete: Request deletion of your personal data.
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Right to Correct: Request correction of inaccurate personal data.
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Right of Portability: Request a copy of your data in a transferable format.
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Restriction of Processing: Request to limit the use of your data.
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Withdrawal of Consent: Where applicable, withdraw your consent to process your data.
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Opt-Out of Marketing: You may opt out of marketing communications at any time.
Complaints
If you have concerns about how we handle your personal information, please contact us at info@biverse.com.au.
International Users
We may transfer, store, and process your personal information outside the country you reside in, including the United States. Your information will be handled in accordance with applicable data protection laws.
Contact Us
For questions regarding this Privacy Policy or to exercise your rights, contact us at:
BIVERSE
Email: info@biverse.com.au
Website: biverse.com.au