Terms of service

Terms of Service

Welcome to BIVERSE! By accessing or using our website (biverse.com.au) and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our site or placing an order.

1. Acceptance of Terms

By using our website, purchasing products, or accessing any services offered through BIVERSE (the "Site"), you agree to abide by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use the Site.

We reserve the right to modify or update these Terms of Service at any time, and your continued use of the Site will be deemed as acceptance of those changes.

2. Product Information

All products listed on our website are custom-made. We make every effort to ensure that the product descriptions, images, and pricing are accurate, but we cannot guarantee that all content is error-free. If a product is priced incorrectly, we reserve the right to cancel or refuse orders placed at the incorrect price.

3. Orders and Payments

By placing an order on our Site, you are making an offer to purchase products under these Terms of Service. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in the product description or price, or suspected fraudulent activity.

All payments are processed through secure third-party payment gateways. You agree to provide accurate and complete payment information when making a purchase. You are responsible for any additional charges related to your purchase, including taxes or shipping costs.

4. Shipping and Delivery

We strive to ship all orders in a timely manner. Delivery times may vary based on the product, shipping method, and destination. BIVERSE is not responsible for delays caused by the shipping carrier or customs processing. Shipping fees are non-refundable.

Please ensure your shipping address is correct. We are not liable for lost or delayed shipments due to incorrect information provided during checkout.

5. Custom Products

As all products are custom-made, we do not offer refunds. However, if your item is damaged or faulty upon receipt, please refer to our Return and Refund Policy for information on exchanges or store credit.

6. Cancellations

Once an order is placed, it begins processing immediately. If you wish to cancel an order, please contact us as soon as possible at info@biverse.com.au. We will do our best to accommodate your request, but we cannot guarantee cancellation after production has begun.

7. User Conduct

By using the Site, you agree not to:

  • Use the Site for any unlawful purpose.

  • Post any content that is offensive, harmful, defamatory, or otherwise inappropriate.

  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

  • Interfere with the proper functioning of the Site or use it in any way that could damage or disable it.

8. Intellectual Property

All content on the Site, including but not limited to text, images, logos, graphics, and product designs, is the property of BIVERSE and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

9. Limitation of Liability

BIVERSE is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site, the products purchased, or any other services provided. Our liability is limited to the amount paid for the product or service in question.

10. Indemnification

You agree to indemnify, defend, and hold harmless BIVERSE, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, or expenses arising out of your use of the Site or violation of these Terms of Service.

11. Privacy and Security

Your use of the Site is governed by our https://biverse.com.au/policies/privacy-policy  . We take your privacy and the security of your personal information seriously and implement industry-standard security measures to protect it.

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by BIVERSE. We are not responsible for the content, privacy practices, or security of these third-party sites. You access them at your own risk.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from or in connection with these Terms of Service shall be subject to the exclusive jurisdiction of the courts in Australia.

14. Termination

We may suspend or terminate your access to the Site at our sole discretion if we believe you have violated any of these Terms of Service. Upon termination, your right to access the Site will immediately cease.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

BIVERSE
Email: info@biverse.com.au
Website: biverse.com.au