Refund policy
Return & Refund Policy
Thank you for shopping with us! Please note that all of our products are custom-made, and as such, we do not offer refunds. However, we want you to be completely satisfied with your purchase. We are happy to offer exchanges or store credit under the following terms:
Exchanges & Store Credit:
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We offer exchanges or store credit only for items that are damaged or faulty upon receipt.
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If you receive a damaged or faulty item, please contact us within 7 days of receiving your order, and we will provide instructions on how to proceed.
How to Request an Exchange or Store Credit:
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Contact our customer support team at info@biverse.com.au with your order number and a description of the issue.
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Please include photos of the damaged or faulty item for our review.
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We will review your request and get back to you within 1-3 business days.
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If approved, we will guide you through the process and provide a replacement item or issue store credit.
Non-returnable Items: Due to the custom nature of our products, we are unable to accept returns on any items that have been used, damaged, or altered in any way, unless they are faulty.
Shipping Costs: Customers are responsible for the shipping costs associated with exchanges, unless the product is defective or incorrect.
Damaged or Incorrect Items: If your item arrives damaged or is not what you ordered, please contact us immediately, and we will provide a solution at no additional cost to you.
Thank you for your understanding and continued support!