Shipping policy

Shipping Policy

Thank you for shopping with BIVERSE! We strive to deliver your custom products in the most efficient and timely manner. Please review our shipping policy below for all the details regarding shipping, processing times, and any additional charges.

1. Processing Time

As all of our products are custom-made, please allow up to 5-10 business days for order processing. This includes product creation, quality checks, and packing. Once your order is processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods and Costs

We offer several shipping options to accommodate your needs. The exact cost of shipping will be calculated at checkout based on your delivery address and the size/weight of your order. Shipping fees will be displayed before you finalize your purchase.

We offer the following shipping methods:

  • Standard Shipping: Typically delivered after dispatch in 5–7 business days.

  • Express Shipping: Typically delivered after dispatch in 1–3 business days.

  • International Shipping: Available to select countries. Delivery times may vary depending on the destination.

3. Shipping Destinations

We currently ship to the following locations:

  • Domestic Shipping: We ship within Australia.

  • International Shipping: Available to select countries. Please note that shipping times and fees may vary depending on your location.

4. Shipping Delays

While we aim to process and ship all orders promptly, delays can sometimes occur due to factors beyond our control, such as high order volume or shipping carrier delays. We will notify you if there are any significant delays that affect your order.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment through the carrier’s website.

Please allow up to 24–48 hours after receiving your tracking number for it to show updated information.

6. Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information. If you realize there is an error with your shipping address, please contact us immediately at info@biverse.com.au, and we will do our best to assist you.

7. Customs and Import Duties (International Orders)

For international orders, customs duties and taxes may be applied by the destination country. These charges are the responsibility of the customer, and we encourage you to check with your local customs office for further details regarding potential fees.

8. Lost or Damaged Packages

Once a package has been shipped and is in the possession of the shipping carrier, we are not liable for lost or damaged goods. However, if your order is damaged during shipping or if the package is lost, please contact us immediately at info@biverse.com.au. We will assist you in filing a claim with the carrier or offer a solution where applicable.

9. Shipping Restrictions

Due to the custom nature of our products, we may not be able to ship to all addresses or regions. Please check the available shipping options at checkout, and if you have any concerns, feel free to reach out to us for further assistance.

10. Returns & Exchanges

For information on how to handle exchanges or requests for store credit, please refer to our [Return & Refund Policy] .

11. Contact Us

If you have any questions or need assistance regarding shipping, please don’t hesitate to contact us at:

BIVERSE
Email: info@biverse.com.au
Website: biverse.com.au